We offer a 30-day return policy. You have 30 days after receiving your item to request a return.

To be eligible, the item must be unused, in the same condition in which it was received, and in its original packaging. You will also need your receipt or proof of purchase.

To request a return, contact support@cleovara.store. If your return is accepted, we will provide instructions and the correct return address. Items returned without prior authorization will not be accepted. Please do not send a return to the address shown on the parcel unless our support team confirms it.

Return shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Original shipping charges are non-refundable unless required by law.

Damages and incorrect items

Please inspect your order when it arrives. Contact us promptly if the item is damaged, defective, or incorrect, and include your order number plus clear photos or video so we can evaluate the issue and make it right.

Exceptions and non-returnable items

For hygiene and safety reasons, used cleaning tools, used brush heads, opened disposable products, gift cards, personalized items, and items marked “Final Sale” at the time of purchase cannot be returned. Discounted products remain eligible under this policy unless they were expressly marked “Final Sale.” Contact us if you have questions about a specific item.

Exchanges

The fastest way to receive a different item is to return the original item after approval and place a separate order for the replacement.

European Union cooling-off period

If an order is shipped into the European Union, you may have the right to cancel or return it within 14 days without justification, subject to applicable law. The item must be unused and returned in its original packaging.

Refunds

We will notify you after receiving and inspecting the return. If approved, the refund will be issued to the original payment method within 10 business days. Your bank or card provider may require additional processing time. If more than 15 business days have passed since approval, contact support@cleovara.store.